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MAD Artisan High Quality Artisanal Goods

Find the perfect gift at MAD Artisan

Terms & Conditions for MAD Artisan

 Welcome to MAD Artisan! These Terms & Conditions are here to help you understand the guidelines that keep our shop running smoothly and ensure a positive experience for everyone who visits or makes a purchase. By using our website, browsing our products, or placing an order, you agree to follow the policies outlined here.


We encourage you to read this page carefully, as it explains important information about your rights, responsibilities, and how we manage orders, payments, shipping, and more. If you have any questions, feel free to contact us—we’re always happy to help.

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Términos y condiciones

General Terms

By accessing and placing an order with MAD Artisan, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and MAD Artisan. Under no circumstances shall MAD Artisan team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if MAD Artisan team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof. MAD Artisan will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.


Definitions and key terms

To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as: 

● Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

● Company: when this terms mention “Company,” “we,” “us,” or “our,” it refers to MAD Artisan, that is responsible for your information under this Terms & Conditions.

● Country: where MAD Artisan or the owners/founders of MAD Artisan are based, in this case is United States of America page 2/10 

● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit MAD Artisan and use the services. ● Service: refers to the service provided by MAD Artisan as described in the relative terms (if available) and on this platform. 

● Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. 

● Website: MAD Artisan’s site, which can be accessed via this URL: madartisan.co 

● You: a person or entity that is registered with MAD Artisan to use the Services.

PAYMENT & REFUND POLICY

Restrictions

You agree not to, and you will not permit others to:

● License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.

● Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.

● Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of MAD Artisan or its affiliates, partners, suppliers or the licensors of the website.


Payment

If you pay for any of our one-time payment plans, you agree to pay all fees or charges to your account for the Service in accordance with the fees, charges and billing terms in effect at the time that each fee or charge is due and payable. Your Payment Provider agreement governs your use of the designated credit card account, and you must refer to that agreement and not these Terms to determine your rights and liabilities with respect to your Payment Provider. By providing MAD Artisan with your credit card number and

associated payment information, you agree that MAD Artisan is authorized to verify information immediately, and subsequently invoice your account for all fees and charges due and payable to MAD Artisan hereunder and that no additional notice or consent is required. You agree to immediately notify MAD Artisan of any change in your billing address or the credit card used for payment hereunder. MAD Artisan reserves the right

at any time to change its prices and billing methods, either immediately upon posting on our Site or by e-mail delivery to your organization’s administrator(s).

Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts shall be the responsibility of and paid for by you.

No contract will exist between you and MAD Artisan for the Service until MAD Artisan accepts your order by a confirmatory e-mail, SMS/MMS message, or other appropriate means of communication.

You are responsible for any third-party fees that you may incur when using the Service.


Return and Refund Policy

Thanks for shopping at MAD Artisan. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at MAD Artisan. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at MAD Artisan, you agree to the terms along with MAD Artisan's Privacy Policy.

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Shipping and Handleling

  1. Processing Time
    Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  2. Shipping Methods & Delivery
    We use trusted carriers to ensure safe and timely delivery. Estimated delivery times vary by location and shipping method selected at checkout. Delivery dates are estimates only and are not guaranteed.
  3. Shipping Costs
    Shipping fees are calculated at checkout based on weight, dimensions, and destination. Any applicable taxes, duties, or customs fees are the responsibility of the recipient.
  4. Order Tracking
    Once shipped, you will receive a tracking number via email. Tracking updates depend on the carrier’s system and may take up to 24 hours to appear.
  5. Handling & Packaging
    All items are carefully packaged to prevent damage during transit. Special handling requests may incur additional charges.
  6. Delays & Force Majeure
    We are not responsible for delays caused by weather, customs inspections, carrier issues, or other events beyond our control.
  7. Lost or Damaged Items
    If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the estimated delivery date for assistance.

Contact Us

Let us know if you have any questions or concerns

Please email us at maria@madartisan.co for more information on our privacy policy and terms and conditions for website. Artisanal shop general terms and conditions for website

MAD Artisan

Aguadilla, 00603, Puerto Rico

maria@madartisan.co

Copyright © 2025 MAD Artisan - Todos los derechos reservados.

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